Frequently Asked Questions

Beacon is a travel discovery and connection platform that acts as a mediator between travelers and independent travel planners. On Beacon you can discover travel packages, connect with planners, make enquiries, and manage your bookings — the actual travel package, pricing, and delivery of services is provided by the respective planner, not by Beacon itself.

Yes. You can explore packages based on destinations, travel styles, duration, budget, and other preferences.

No. You can discover planners and their travel packages directly through Beacon.

Yes. You can search for destinations such as Goa, Kashmir, Kerala, Ladakh, Rajasthan, and more.

Yes. You can explore packages and compare options before deciding.

Yes. You can provide your preferred travel dates while searching or enquiring about a package.

Yes. You can specify how many people are traveling.

Yes. Travel packages can be organized into categories such as honeymoon, family, adventure, beach holidays, pilgrimage, and more.

Yes. You can explore packages across different price ranges.

Yes. If an existing package doesn't match your requirements, you can send an enquiry to a planner for a customized trip.

You can view information such as destination, duration, itinerary, price, accommodation, meals, inclusions, exclusions, and other package details.

Yes, when the planner has provided a public package price.

This will be clearly mentioned in the package details.

It depends on the package. Check the inclusions section for exact details.

Meal inclusions depend on the package and will be mentioned in its details.

Transportation depends on the package. The included services should be listed in the package details.

Yes, when the planner has provided the itinerary.

Yes. You can submit an enquiry or contact the planner through the available communication options.

Yes. You can ask the planner whether the package can be customized.

Beacon presents package information in a format that makes comparing destinations, prices, duration, and inclusions easier.

An enquiry is a request you send to a travel planner when you are interested in a trip or want a customized travel plan.

No. An enquiry does not automatically mean you have made a booking.

Usually your destination, travel dates, number of travelers, preferences, and contact information.

Yes. You can tell the planner what you want and request a customized travel plan.

The planner can review your requirements and contact you with package or quotation details.

Yes. Your enquiries are shown under My Enquiries in your Beacon account.

If the enquiry has not yet been converted into a booking, you can request its closure through the planner.

Your enquiry conversation will show the planner’s reply as soon as they respond.

Select a package, review the details, provide the required traveler information, and follow the booking process.

A Booking ID is a unique reference number assigned to your booking.

For example: BLBR-TRA-20260825-01 — made up of a Beacon prefix, the planner’s code, the date, and a sequence number.

It’s shown in your booking details under My Bookings, and on your invoice.

Yes. Your Booking ID makes it easier for the planner to identify your booking.

Yes. You can have multiple current, upcoming, or previous bookings.

Yes. A booking can include multiple travelers.

Modification depends on the package and the planner’s policies. Contact the planner to request changes.

Cancellation depends on the booking’s cancellation policy. Check your booking details or contact the planner.

Yes. Once the planner confirms your booking, the updated status and details are available under My Bookings.

Payment options depend on the planner and package. Available payment methods (such as UPI) are shown during the booking/payment step.

This depends on the planner’s payment terms and the specific package.

Your booking/payment status can be checked under My Bookings.

Yes, once the planner has recorded your payment status against the booking.

Keep your payment reference/transaction details and contact the planner or Beacon support with your Booking ID.

Once your payment is verified by the planner, your booking status updates to Confirmed and this is reflected in your booking and invoice.

You can find your confirmed and upcoming trips under My Bookings.

Yes. Your booking page contains dates, destination, itinerary, travelers, accommodation, payment information, and other relevant details.

Yes. Completed trips remain available in your booking history.

Yes, through the Support tab on your booking or the enquiry chat for a package.

You can submit an enquiry and tell the planner your destination, dates, budget, number of travelers, and preferences.

Beacon gives you a more organized travel experience — you can discover packages, compare options, submit enquiries, keep track of bookings, view payment information, and manage your trips in one place, instead of managing everything through scattered messages and documents.

No. Beacon acts only as a mediator/platform connecting travelers with travel planners. The respective planner is responsible for the package, itinerary, pricing, availability, booking, and delivery of travel services.

Payment is made to the respective travel planner according to their payment terms. Beacon acts as a mediator and does not itself provide the travel service.